Privacy Statement
1. Controller and Contact Information
C&C Finland Oy protects the privacy of registered users and complies with all personal data processing under the EU's General Data Protection Regulation (2016/679) and other applicable data protection legislation.
C&C Finland Oy
Business ID 0728151-1
Fredrikinkatu 48 A
00100 Helsinki
Tel. 010 230 7300
For matters related to the register, you can contact us in the following ways:
By calling the number 010 2307 300 on weekdays 9-16.
By sending an email to asiakaspalvelu@cec.com
By letter to the above address.
2. Registers
C&C Finland Oy maintains the following registers:
Customer register
Direct marketing register
E-commerce customer register
Customer feedback register
Device service register
3. Purpose and Legal Basis for Processing Personal Data
C&C Finland Oy processes only necessary personal data to manage the customer relationship.
Personal data is used, for example, for the following purposes: maintaining the customer relationship
- identifying the customer
- order deliveries, processing
- marketing and communication
- ensuring and developing service quality
- verifying product warranty periods
- customer service
- billing
The processing of personal data is based on either consent, contract, or our legitimate interest. Our legitimate interest is based on conducting business, improving customer experience, and producing direct marketing. We do not conduct direct marketing without your express consent.
4. Information Processed in the Register and Retention Period
The controller collects only such personal data that is relevant and necessary for the purposes outlined in this privacy statement.
Customer information:
Name
Address
Email Address
Phone
Device serial number
Companies:
Company name
Company business ID
Company creditworthiness
Company classification information
Contact person and position
Online service:
Username and password
IP address
When purchasing on credit:
Credit terms
Information required for credit monitoring
Usage data:
Purchase history
Offer, order, delivery, billing, and return events
Direct marketing conditions:
Direct marketing permission
Newsletter subscription
Personal data will be retained for as long as necessary to fulfill the purposes defined in the privacy statement. Some data may be retained for a longer period as required by law, such as accounting laws, consumer commerce responsibilities and obligations, and reporting obligations.
Information related to Apple device services is retained for 5 years in accordance with manufacturer requirements.
5. Regular Data Sources
Personal data is gathered from multiple sources when the customer relationship begins at the www.cec.fi online store, C&C stores, and C&C Finland corporate sales. A customer relationship is established when a customer creates an account in the online store, orders and buys goods or services, subscribes to a newsletter, requests an offer. To keep data up to date, we may update your personal data using public registers or update services.
The accuracy of consumer customer information is not verified from the population register. The contact and credit information of C&C Finland Oy’s billing customers are checked from the Business Information System YTJ www.ytj.fi, Suomen Asiakastieto Oy, or Bisnode Finland Oy’s online databases.
6. Data Disclosure and Sharing
As a rule, personal data is processed by C&C Finland Oy's staff to implement the customer relationship as described in section 3.
C&C Finland Oy uses external subcontractors and service providers for service production. Personal data may be disclosed to these parties only to the extent necessary. Some of the subcontractors and servers we use may be located outside the EU area, in which case we strive to ensure that personal data is processed in accordance with this privacy statement and applicable law.
C&C Finland Oy does not regularly disclose personal data outside the EU area.
7. Register Protection Principles
Registers containing personal data are protected appropriately to prevent misuse, loss, destruction, and unauthorized access.
The register in the information system is processed only by C&C Finland Oy personnel with a personal username and password, who need to process personal data when managing the customer relationship. Documents containing personal data in written form are stored in a locked space, accessible only to the person authorized for the processing. All users of the register are bound by confidentiality obligations.
8. Rights of the Data Subject
You have the right to:
- inspect your personal data in the register
- request correction or completion of data
- request deletion of data (to the extent possible within the limits of the law)
- request the transfer of data to another controller
- withdraw consent for direct marketing
- object to the processing of your personal data
A request for inspection must be submitted to the person responsible for register matters in a sufficiently specified and written manner.
The registered person has the right to file a complaint with the national data protection authority if they believe that their personal data has been processed in violation of the current data protection legislation.
10. Changes to the Privacy Statement
Due to service developments and changes in legislation, we reserve the right to amend the privacy statement. We will announce changes on our website, where you can also find the latest version of this statement.
Terms of Delivery
Applicability
These general sales and delivery terms apply to all orders and deliveries of C&C Finland Oy (Service Provider) and the www.cec.fi online store (Service). By using the Service, buying products from the Service, or registering for the Service, the User accepts these terms and commits to complying with them.
Contact Information for the Service Provider
C&C Finland Oy
Fredrikinkatu 48 A
00100 Helsinki
Business ID: 0728151-1
Usage Rights
The Service is intended for private consumers residing in Finland.
Companies can also use the Service. The right of return according to consumer protection law does not apply to corporate customers. In the sales agreement formed between corporate customers and the Service Provider, the Finnish Sale of Goods Act applies unless otherwise stated.
Ordering
A binding sales agreement is formed when the Service Provider sends the user an order confirmation verifying product availability and delivery time. The Service Provider reserves the right not to accept an order.
The User is responsible for all orders placed with their username and password. The User is responsible for the confidentiality of their username and password.
Product Pricing
The product price is the price visible at the time of ordering in connection with the product information on the Service's page. The Service Provider reserves the right to change prices without separate notice. Campaign product prices are valid only during the campaign period or while stock lasts, unless otherwise stated. Bundle offer prices do not apply if any components of the bundle are removed. Written offers are valid in accordance with the given commitment. Freight, tax, and other similar costs will be added to product prices unless otherwise stated.
Price Errors
The Service Provider reserves the right to cancel an order in the case of clear price errors. A clear price error is understood as a possible pricing error on the online store, where the product price significantly and clearly deviates from the correct price of the product.
Deliveries
Orders are processed immediately if the products are stock items. Delivery time estimates for order products are based on supplier announcements and are indicative. A reasonable delivery delay does not entitle the cancellation of the order.
The Service Provider is not responsible for delays caused by force majeure or the indirect damages caused by delayed delivery to the user.
The Service Provider delivers the sold products based on a transport agreement with a third party. The Service Provider reserves the right to deliver ordered products in parts.
Payment Terms
In stores, payment methods include cash and bank and credit cards commonly used in Finland. Payments in the C&C online store are offered in collaboration with Klarna. Check the currently valid payment methods in the Service's payment methods section. https://www.klarna.com/fi/ehdot/
Company and educational institution customers can also pay by invoice, provided there is a positive credit decision. The Service Provider reserves the right to require prepayment either in full or in part to protect the delivery. For invoices paid after the due date, the Service Provider has the right to charge late payment interest as specified by the current Interest Act section 4§ paragraph 1.
Installations
Pre-installations of add-ons and software, usage training, and similar services are not included in the product prices unless separately mentioned in the product description. The Service Provider offers these services as separate service products.
Warranty
The warranty is determined according to the terms and conditions defined by the manufacturer. Familiarize yourself carefully with the manufacturer's warranty terms, which you have received with the device. Product defects are primarily compensated for by correcting the defect either by repairing the defect according to the manufacturer's warranty instructions and practices. If the repair cannot be performed, the product is replaced with a product of equivalent characteristics. The warranty replacement or repair of the product does not extend the original warranty period of the product.
The customer must report the detected defect within a reasonable time after the customer has noticed or should have noticed it. Warranty repairs are performed at the Service Provider's service center or alternatively at the service center designated by the Service Provider. The customer is responsible for the transportation costs of the warranty service. However, consumer customers are entitled to deliver the product to warranty service free of charge in the manner specified by the Service Provider.
Complaints
The customer is obliged to check the products upon their arrival. If any defects or damages are detected in the products, the customer must immediately, but no later than 8 days after the arrival of the products, file a written complaint about the matter. A free-form complaint can be submitted either by email to asiakaspalvelu@cec.com or by filling out the contact form on the website. The customer is obligated to check the products even if they are not used immediately or are packaged for storage. If no complaint is made, the delivery is considered accepted. The warranty or defect liability does not cover damage caused by misuse of the product or neglect of instructions.
The Service Provider is not responsible for loss of income caused by the sold products. Responsibility is limited to the maximum product price. If the purchased product is no longer available (e.g., due to end of production), the paid purchase amount is refunded to the customer.
Exchange and Right of Return
Consumer customers of the Service have a 14-day right of exchange and return according to the Finnish Consumer Protection Act. The returned product must be unused, saleable, and in its original packaging.
Restrictions on the right of return according to Section 16 of Chapter 6 of the Consumer Protection Act:
• Games, movies, software, or other sealed products have no right of return once the product package has been opened.
• Hygiene products, such as earbuds, have no right of return if the sealed product package has been opened.
• The right of return does not apply to electronic services whose delivery has already started, or products made or modified to order at your request.
For products purchased from the store, the right of return applies only if separately agreed. The right of return under the Consumer Protection Act does not apply to corporate customers. If products are not returned in original packaging and saleable condition, the Service Provider is entitled to charge costs to restore the product to saleable condition.
Dispute Resolution and Legal Venue
The consumer customer has the right to submit disputes arising from this agreement to the Consumer Disputes Board. Any disputes relating to this agreement that cannot be resolved through negotiation will be settled in the Helsinki District Court.
Amendment of Terms
The Service Provider reserves the right to change order and delivery terms at any time. The user accepts the changes by using the Service
