Privacy Policy

1. Data Controller and Contact Information

C&C Finland Oy protects the privacy of data subjects and complies in all personal data processing with the EU General Data Protection Regulation (2016/679) and other applicable data protection legislation.

C&C Finland Oy
Business ID: 0728151-1

Fredrikinkatu 48 A
00100 Helsinki
phone: 010 230 7300

For matters concerning the register, you can contact us in the following ways:

By calling  010 2307 300 on weekdays from 9:00 to 16:00.
By sending an email to asiakaspalvelu@cec.com
By mail to the address mentioned above.

2. Registers

C&C Finland Oy maintains the following registers:
Customer Register
Direct Marketing Register
Online Store Customer Register
Customer Feedback Register
Device Service Register

3. Purpose and Legal Basis of Processing Personal Data

C&C Finland Oy processes only necessary personal data in order to manage the customer relationship.

Personal data is used, for example, for the following purposes: maintaining the customer relationship
- identifying the customer
- processing and delivering orders
- marketing and communication
- ensuring and developing service quality
- verifying product warranty periods
- customer service
- billing

The processing of personal data is based on consent, contract, or our legitimate interest. Our legitimate interest is based on conducting business operations, improving customer experience, and providing direct marketing. We do not engage in direct marketing without your explicit consent.

4. Data Handled in the Register and Its Retention Period

The data controller collects only such personal data that is relevant and necessary for the purposes outlined in this privacy policy.

Customer Details:
Name
Address
Email address
Phone number
Device serial number

Companies:
Company name
Company Business ID
Company creditworthiness
Company classification details
Contact person and position

In the Online Service:
Username and password
IP address

On Purchase with Credit:
Credit terms
Information required for credit control

Usage Data:
Purchase history
Offer, order, delivery, billing, and returns transactions

Direct Marketing Terms:
Direct marketing permission
Newsletter subscription

Personal data is retained for as long as necessary to fulfill the purposes specified in this privacy policy. The longer retention of some data is affected by legislation, such as the Accounting Act, liabilities and obligations related to consumer sales, and reporting obligations.

Information related to Apple device repairs is kept for 5 years in accordance with manufacturer requirements.

5. Regular Sources of Information

Personal data  accumulates from multiple sources when a customer relationship is established in the www.cec.fi online store, C&C retail stores, and C&C Finland B2B sales. A customer relationship is established when a user creates an account on the online store, orders and purchases goods or services, subscribes to a newsletter, or requests a quote. To keep the information up to date, we may update your personal data utilizing public registers or update services.

The accuracy of consumer customer data is not verified from the Population Register. For billing customers of C&C Finland Oy, contact and credit information is checked from the Business Information System YTJ www.ytj.fi, or from the online databases of Suomen Asiakastieto Oy or Bisnode Finland Oy.

6. Disclosure and Sharing of Information

As a rule, personal data is processed by the staff of C&C Finland Oy to execute the customer relationship as described in Section 3.

C&C Finland Oy uses external subcontractors and service providers to produce services. Personal data may be disclosed to these parties only to the extent necessary. Some of the subcontractors and servers we use may be located outside the EU, in which case we aim to ensure that personal data is processed in accordance with this privacy policy and applicable law.

C&C Finland Oy does not regularly transfer personal data outside the EU.

7. Principles of Register Protection

Registers containing personal data are appropriately protected to prevent data misuse, loss, destruction, and unauthorized access.

The register located in the IT system is processed only by personnel of C&C Finland Oy who have a personal username and password and who need to process personal data when managing customer relationships. Documents containing personal data in written form are stored in locked premises with access restricted to persons authorized to handle them. A confidentiality obligation binds all persons using the register.

8. Rights of the Data Subject

You  have the right to:
- inspect your own personal data in the register
- request the rectification or completion of your data
- request the deletion of your data (to the extent possible within the framework of legislation)
- request the transfer of your data to another data controller
- withdraw consent for direct marketing
- object to the processing of your personal data

The request to exercise the right of inspection must be made in writing and with sufficient detail to the person responsible for register matters.

The data subject has the right to file a complaint with the national data protection authority if the data subject considers that their personal data has been processed in violation of the applicable data protection legislation.

10. Changes to the Privacy Policy

Due to the development of services and changes in legislation, we reserve the right to change the privacy policy. We will notify you of changes on our website, where the latest version of this policy can also be found.

Terms and Conditions of Delivery

Applicability

These general terms of sale and delivery apply to all orders and deliveries of C&C Finland Oy (Service Provider) and the www.cec.fi online store (Service). By using the service, purchasing products from the service, or registering for the service, the User accepts the terms stated herein and agrees to abide by these terms.

Service Provider Contact Information

C&C Finland Oy
Fredrikinkatu 48 A
00100 Helsinki

Business ID: 0728151-1

Right of Use

The Service is intended for private consumers residing in Finland.

Companies can also use the Service. The right of return under the Consumer Protection Act does not apply to corporate customers. The Finnish Sale of Goods Act applies to the sales agreement formed between corporate customers and the Service Provider unless otherwise specified.

Ordering

When ordering from the Service, a binding sales contract is formed when the Service Provider sends the user an order confirmation confirming the product availability and delivery time. The Service Provider reserves the right not to accept an order.

The User is responsible for all orders made with their username and password. The User is responsible for keeping their username and password confidential.

Product Prices

The price of a product is the price visible next to the product information on the Service page at the time of ordering. The Service Provider reserves the right to change prices without separate notice. Campaign product prices are valid only during the campaign, or as long as stocks last, unless otherwise stated. Bundle offer prices do not apply if any component of the bundle is removed. Written offers are valid in accordance with the commitment given. Freight, tax, and other similar costs are added to the products' prices unless otherwise stated.

Price Errors

The Service Provider reserves the right to cancel an order in the event of clear price errors. A clear price error refers to a possible pricing mistake in the online store where the product price deviates significantly and obviously from the real price of the product.

Deliveries

Orders are processed immediately if the products are in stock. Delivery time estimates for custom order items are based on information provided by suppliers and are indicative only. A reasonable delivery delay does not entitle the user to cancel the order.

The Service Provider is not liable for delays caused by force majeure or for indirect disadvantages caused to the user by a delayed delivery.

The Service Provider delivers the products it sells on the basis of a transport agreement with a third party. The Service Provider reserves the right to deliver the ordered products in installments.

Payment Terms

Cash and credit/debit cards generally accepted in Finland are valid means of payment in stores. In the C&C online store, payment methods are offered in cooperation with Klarna. Check the payment methods currently in force in the payment methods section of the Service. https://www.klarna.com/fi/ehdot/ 

Corporate and educational institution customers can also pay by invoice, subject to a positive credit decision. The Service Provider reserves the right to demand advance payment, either in full or in part, to secure delivery. For invoices paid after the due date, the Service Provider has the right to charge interest on arrears in accordance with Section 4, Paragraph 1 of the Interest Act in force.

Installations

Pre-installations of accessories and programs, user guidance, and other similar services are not included in the prices of the products unless separately mentioned in the product description. The Service Provider offers the aforementioned service products separately.

Warranty

The warranty is determined in accordance with the warranty terms specified by the manufacturer. Please read carefully the manufacturer's warranty terms that you received with the device. A defect in the goods is primarily compensated for by rectifying the defect, either by repairing it in accordance with the manufacturer's warranty instructions and practices. If service cannot be performed, the product is exchanged for a product with equivalent features. The warranty replacement or repair of the product does not extend the original warranty period of the product.

The customer must notify the discovered defect within a reasonable time from when the customer discovered the defect or should have discovered it. Warranty repairs are carried out by the Service Provider's service department or, alternatively, by a service center designated by the Service Provider. The customer is responsible for the transport costs of the warranty service. However, consumer customers are entitled to send the product to warranty service free of charge, in the manner designated by the Service Provider.

Complaints

The customer is obliged to inspect the products upon arrival. If any defect or damage is found in the products, the customer must file a written complaint immediately, but no later than 8 days after the arrival of the products. An informal complaint can be submitted either by email to asiakaspalvelu@cec.com or by filling out the contact form on the website. The customer is obliged to check the products even if they are not used immediately or if they are packaged for storage. If no complaint is made, the delivery is deemed accepted. The warranty or liability for defects does not cover damage caused by incorrect use of the product or neglect of instructions.

The Service Provider is not liable for loss of income resulting from the products sold. Liability is limited to a maximum of the price of the product. If the purchased product is no longer available (e.g., due to end of production), the paid purchase amount will be refunded to the customer.

Exchange and Return Right

Consumer customers of the Service have a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The returned product must be unused, in salable condition, and in its original packaging.

Limitations on the right of return in accordance with Chapter 6, Section 16 of the Consumer Protection Act:

• Games, movies, software, or other sealed products do not have a right of return once the product packaging has been opened.

• Hygiene products, such as in-ear headphones, do not have a right of return if the sealed product package has been opened.

• The right of return for services does not apply to digital services whose delivery has already begun, or a product made or customized to your specifications.

For products purchased from a physical store, the right of return applies only if separately agreed upon. The right of return under the Consumer Protection Act does not apply to B2B customers. If the products are not returned in their original packaging and in salable condition, the Service Provider is entitled to charge the costs of returning the product to a salable condition.

Cancelling an Online Store Order 

An online store order can also be cancelled by using the electronic cancellation form at: https://cec.fi/online-peruutus

Customer service will process the cancellation request.

Dispute Resolution and Jurisdiction

Consumer customers have the right to submit disputes arising from this contract to the Consumer Disputes Board for resolution. Any disputes concerning this agreement that cannot be settled through negotiations will be resolved in the District Court of Helsinki.

Amendments to the Terms

The Service Provider has the right to change the terms of order and delivery at any time. The User accepts the changes made by using the service